![]() ![]() We will be going to Anaheim, Las Vegas, New York & Hawaii. We promise to deliver and match your expectations in the future.Hi I am travelling to the USA next month for 3 weeks. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We will be correcting this issue for improved convenience in future visits. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. We will act on these complaints and will fix all problems as soon as possible. We take the value on your report regarding the condition of your room, hot water, shower. I am so sorry for the misunderstanding and many issues that you experienced during your most recent stay.
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